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Contact Us

Support Email: support@vipdigitalpresence.net

At V.I.P Digital Presence, we believe in providing prompt and efficient customer service to ensure your needs are met seamlessly. We have found that email communication allows us to give thorough attention to your inquiries and provide thoughtful responses.

We kindly prefer emails as our primary mode of communication, as this allows us to maintain a detailed record of our interactions, ensuring accuracy and accountability in addressing your queries. Rest assured that we understand the importance of timely assistance, and our commitment is to respond to your emails within one business day.

This approach not only allows us to deliver a high level of customer service but also ensures that you receive comprehensive and well-thought-out answers to your questions. We appreciate your understanding of our communication preference, and we are confident that this choice contributes to a smoother and more effective resolution of your queries.

Should you have any urgent matters or require immediate assistance, please feel free to mention the urgency in your email subject, and we will make every effort to expedite our response. Thank you for considering us and we look forward to the opportunity to serve you promptly and efficiently.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States and worldwide

How long will it take to receive my order?

Orders are processed in 1-3 days and usually delivered within 8-13 days. During peak times, slight delays may occur. We’ll notify you of any significant delays. For more information, see our Shipping Policy.

What carriers are used for your shipments?

We work with multiple carriers to offer worldwide shipping. The most common are USPS, UPS, the Post Office, Yun Express, and a few others.

Returns and Refunds

How do I return a product?

To initiate a return, ensure items are sent back within 30 days of order receipt. Items must be unworn/unused, with tags attached, and original packaging intact. Reach out to us to start the return process.

How long will it take to receive my refund?

Refunds are typically handled within 7 days of receiving the item(s). Your bank's processing time may extend this period.

Programs

What is our affiliate program?

Earn extra income with our Affiliate Program offering a competitive 10% commission and convenient bi-weekly payouts. click here to learn more.

What are the benefits of buying from V.I.P Digital Presence?

One of the benefits of buying with V.I.P Digital Presence is our rewards program. After each purchase, you earn credits that are automatically converted into points. These points can be redeemed for discounts on future purchases, giving you more value every time you shop with us, we offer good quality products, competitive shipping time and many others benefits

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