Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States and worldwide
How long will it take to receive my order?
How long will it take to receive my order?
Orders are processed in 1-3 days and usually delivered within 8-13 days. During peak times, slight delays may occur. We’ll notify you of any significant delays. For more information, see our Shipping Policy.
What carriers are used for your shipments?
What carriers are used for your shipments?
We work with multiple carriers to offer worldwide shipping. The most common are USPS, UPS, the Post Office, Yun Express, and a few others.
Returns and Refunds
How do I return a product?
How do I return a product?
To initiate a return, ensure items are sent back within 30 days of order receipt. Items must be unworn/unused, with tags attached, and original packaging intact. Reach out to us to start the return process.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are typically handled within 7 days of receiving the item(s). Your bank's processing time may extend this period.
My order says delivered, but I didn’t receive it. What to do?
My order says delivered, but I didn’t receive it. What to do?
Verify Your Address
- Please ensure the address provided is accurate. You can confirm this by checking your order confirmation email.
- Incorrect Address at Checkout
- If the address was entered incorrectly at checkout, we cannot be held responsible for any delivery issues.
- Check with Your Local Post Office
- If your package has not arrived, please visit your local post office to verify if it is being held there.
- Report Delivery Issues Promptly
- If your order has not been delivered, you must report the issue within 3 days of the marked delivery date. Unfortunately, we cannot assist with delivery issues reported after this timeframe.
- If none of these doesn't apply to you, please contact our customer support at
Programs
What is our affiliate program?
What is our affiliate program?
Earn extra income with our Affiliate Program offering a competitive 10% commission and convenient bi-weekly payouts. click here to learn more.
What are the benefits of buying from V.I.P Digital Presence?
What are the benefits of buying from V.I.P Digital Presence?
One of the benefits of buying with V.I.P Digital Presence is our rewards program. After each purchase, you earn credits that are automatically converted into points. These points can be redeemed for discounts on future purchases, giving you more value every time you shop with us, we offer good quality products, competitive shipping time and many others benefits
Why should I subscribe to your newsletter/emails
Why should I subscribe to your newsletter/emails
Stay Connected for Exclusive Deals (discounts, promos, announcements, updates, new launches, programs, and more from us).
