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CREATE YOUR DREAM'S ENVIRONMENT WITH V.I.P DIGITAL PRESENCE

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What are the shipping and delivery times?

Once your order is placed, it typically takes 1-2 days to be processed and 7-15 days to be delivered. You can expect your product to arrive within 15 days of placing your order. However, during peak order periods, there may be a slight delay. Please allow for additional delivery time. In rare cases of significant delay, we will contact you via email or phone. Please go through our Shipping policy for more details.

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your order in our website with the provided tracking number.

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check what's the issue. email at vipdigitalpresence@gmail.com.

Can I cancel my order after placing it?

Yes, after placing an order, we typically allow a 30-minute window for customers to make changes. Once this 30-minute period has passed, the order cannot be cancelled. Once the order is shipped with a tracking number, the order cannot be canceled.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture, make a video, and email us right away. So, our team can review and proceed further, Your Satisfaction is our top priority.

Can I return my product for a refund?

Sure! We have a 30 days return policy, which means you have 29 days after receiving your item to request a return. To start a return, you can contact us at vipdigitalpresence@gmail.com. Your refund will be automatically processed as soon as the order returns to our warehouse.

How do I subscribe to your newsletter for updates and promotions?

Stay informed about our latest products and promotions by subscribing to our newsletter. Simply visit our website and enter your email address in the subscription box at the bottom of the page.

What actions do you take if my order is missing some information?

Your satisfaction is our top priority, and we strive to respond to your emails within 24 hours. We kindly ask for the same favor in return. If we contact you regarding missing information for your order and do not receive a response within 3 days, we cannot be held responsible for any resulting issues.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States and worldwide

How long will it take to receive my order?

Orders are processed in 1-3 days and usually delivered within 8-13 days. During peak times, slight delays may occur. We’ll notify you of any significant delays. For more information, see our Shipping Policy.

What carriers are used for your shipments?

We work with multiple carriers to offer worldwide shipping. The most common are USPS, UPS, the Post Office, Yun Express, and a few others.

Returns and Refunds

How do I return a product?

To initiate a return, ensure items are sent back within 30 days of order receipt. Items must be unworn/unused, with tags attached, and original packaging intact. Reach out to us to start the return process.

How long will it take to receive my refund?

Refunds are typically handled within 7 days of receiving the item(s). Your bank's processing time may extend this period.

My order says delivered, but I didn’t receive it. What to do?

Verify Your Address

  • Please ensure the address provided is accurate. You can confirm this by checking your order confirmation email.
  • Incorrect Address at Checkout
  • If the address was entered incorrectly at checkout, we cannot be held responsible for any delivery issues.
  • Check with Your Local Post Office
  • If your package has not arrived, please visit your local post office to verify if it is being held there.
  • Report Delivery Issues Promptly
  • If your order has not been delivered, you must report the issue within 3 days of the marked delivery date. Unfortunately, we cannot assist with delivery issues reported after this timeframe.
  • If none of these doesn't apply to you, please contact our customer support at

support@vipdigitalpresence.net

Programs

What is our affiliate program?

Earn extra income with our Affiliate Program offering a competitive 10% commission and convenient bi-weekly payouts. click here to learn more.

What are the benefits of buying from V.I.P Digital Presence?

One of the benefits of buying with V.I.P Digital Presence is our rewards program. After each purchase, you earn credits that are automatically converted into points. These points can be redeemed for discounts on future purchases, giving you more value every time you shop with us, we offer good quality products, competitive shipping time and many others benefits

Why should I subscribe to your newsletter/emails

Stay Connected for Exclusive Deals (discounts, promos, announcements, updates, new launches, programs, and more from us).

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