Hello & Welcome to our store !!
A SCENE FROM HOME WITH US
We build well-rounded connections to enhance overall satisfaction
CREATE YOUR DREAM'S ENVIRONMENT WITH V.I.P DIGITAL PRESENCE
Frequently Asked Questions
What are the shipping and delivery times?
Orders are processed in 1-3 days and usually delivered within 8-13 days. During peak times, slight delays may occur. We’ll notify you of any significant delays. For more information, see our Shipping Policy.
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your order in our website with the provided tracking number.
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check what's the issue. email at vipdigitalpresence@gmail.com.
Can I cancel my order after placing it?
Yes, after placing an order, we typically allow a 30-minute window for customers to make changes. Once this 30-minute period has passed, the order cannot be cancelled. Once the order is shipped with a tracking number, the order cannot be canceled.
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture, make a video, and email us right away. So, our team can review and proceed further, Your Satisfaction is our top priority.
Can I return my product for a refund?
Sure! We have a 30 days return policy, which means you have 29 days after receiving your item to request a return. To start a return, you can contact us at vipdigitalpresence@gmail.com. Your refund will be automatically processed as soon as the order returns to our warehouse.
How do I subscribe to your newsletter for updates and promotions?
Stay informed about our latest products and promotions by subscribing to our newsletter. Simply visit our website and enter your email address in the subscription box at the bottom of the page.
What actions do you take if my order is missing some information?
Your satisfaction is our top priority, and we strive to respond to your emails within 24 hours. We kindly ask for the same favor in return. If we contact you regarding missing information for your order and do not receive a response within 3 days, we cannot be held responsible for any resulting issues.
