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Refund & Return Policies

Returns & Refunds Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. You can contact us with proof of purchase, clear pictures and clear videos of the product to start a return. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. The package has to be in Original packaging. Returns: Keep in mind that returning items to our warehouses may take longer than expected. This means it could take up to approximately 10-30 days or more for the product to make its way back to us. Please be patient during the timeframe, we understand all our customers, you are our top priority. You can always contact us for any return

Damages And Issues With Your Product

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you. We need a video of the product as well as pictures.

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know immediately after the refund begins. On approval, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States and worldwide

How long will it take to receive my order?

Orders are processed in 1-3 days and usually delivered within 8-13 days. During peak times, slight delays may occur. We’ll notify you of any significant delays. For more information, see our Shipping Policy.

What carriers are used for your shipments?

We work with multiple carriers to offer worldwide shipping. The most common are USPS, UPS, the Post Office, Yun Express, and a few others.

Returns and Refunds

How do I return a product?

To initiate a return, ensure items are sent back within 30 days of order receipt. Items must be unworn/unused, with tags attached, and original packaging intact. Reach out to us to start the return process.

How long will it take to receive my refund?

Refunds are typically handled within 7 days of receiving the item(s). Your bank's processing time may extend this period.

Programs

What is our affiliate program?

Earn extra income with our Affiliate Program offering a competitive 10% commission and convenient bi-weekly payouts. click here to learn more.

What are the benefits of buying from V.I.P Digital Presence?

One of the benefits of buying with V.I.P Digital Presence is our rewards program. After each purchase, you earn credits that are automatically converted into points. These points can be redeemed for discounts on future purchases, giving you more value every time you shop with us, we offer good quality products, competitive shipping time and many others benefits

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